Repairs and Urgent Repairs
Repairs and Maintenance
If there are repairs or maintenance matters to be reported Converge Real Estate recommends Renters let us know by using our Portal. We would really appreciate the inclusion of photos so our tradespeople can be as prepared as possible when they arrive. Click below to access our Portal.
Urgent Repairs
We also understand that from time to time an urgent repair may arise and please let us know at Converge Real Estate as a matter of priority so we may assist. In accordance with the Residential Tenancies Act the below are defined as urgent repairs.
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
- the gas, electricity or water supply is not working
- a cooling appliance or service provided by the rental provider is not working
- the property does not meet minimum standards
- a safety-related device, such as a smoke alarm or pool fence, is not working
- an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
- any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
- a serious problem with a lift or staircase.
The Residential Tenancies Act outlines the rights and responsibilities of both Renters and Rental Providers. Click below to visit Consumer Affairs Victoria for relevant information.
Emergency Tradespeople
Converge Real Estate values your safety and in the event an urgent repair arises after hours and we can't be contacted, the following tradespeople can be contacted in the first instance.
- Plumber/Hot Water:
- Electrician:
- Locksmith:
- Glazier:
